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Storm Compensation

by Arena Webteam – 21st February 2014 @ 10:10am
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The storms which swept across large areas of Cheshire during the period 12/16 February 2014, caused significant and extensive damage to the electricity network in our area.

In Church Minshull, broken tree branches caused power outages from Wednesday evening, 12th February, until Friday afternoon, 14th February, for some of our households.

With regard to compensation, SP Energy Networks are currently undertaking full analysis of the incident.
In line with the Energy Regulator, Ofgem's Guaranteed Standards covering such exceptional events, they believe that this will reach the threshold for a Category 2 storm and they will compensate customers who were without supply for more than 48 hours continuously.

A Storm Bureau will be established and SP Energy Networks will pro-actively contact all customers, showing on their records as being due compensation, under the above criteria.

SP Energy Networks would like to thank all of their customers in Church Minshull for the patience and resilience shown by them during this very difficult time.

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